Privacy Policy

Last updated: 05.07.2026

RedToe Art (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and services (the “Platform”).

1. Information We Collect

Information you provide directly:

  • Name, email address, and contact details
  • Shipping and billing address
  • Account login details
  • Artist profile information (bio, portfolio, artwork listings)
  • Messages sent through the Platform between Buyers and Artists

Information collected automatically:

  • IP address, browser type, and device information
  • Pages visited, time on site, and referral source
  • Cookies and similar tracking technologies (see Section 5)

Information from third parties:

  • Transaction confirmation details from PayPal (e.g. that a payment was completed), which we receive to confirm orders. We do not receive or store your full payment card or PayPal account credentials — these are handled directly by PayPal under its own privacy policy.

2. How We Use Your Information

We use personal information to:

  • Facilitate transactions between Buyers and Artists
  • Operate, maintain, and improve the Platform
  • Communicate with you about orders, listings, and account activity
  • Provide customer support and resolve disputes
  • Send marketing communications, where you have opted in (you may opt out at any time)
  • Comply with legal obligations and prevent fraud

3. How We Share Your Information

We share personal information only as necessary:

  • Between Buyers and Artists, to the extent needed to complete an order (e.g. shipping address shared with the Artist fulfilling your order)
  • With PayPal, to process payments through its marketplace payment infrastructure — sale proceeds are paid directly to the Artist’s PayPal account, with only our service fee received by us, and PayPal processes this in accordance with its own privacy policy
  • With service providers who help us operate the Platform (e.g. hosting, analytics, email delivery), under confidentiality obligations
  • Where required by law, such as in response to a valid legal request

We do not sell personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember preferences, and understand Platform usage. You can control cookies through your browser settings; disabling cookies may affect some Platform functionality.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.

7. Your Rights

Under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications at any time

You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, contact us using the details in Section 10.

8. Children’s Privacy

The Platform is not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

For questions, requests, or complaints about this Privacy Policy or your personal information, contact:

hi@holy.gallery