Returns Policy

Last updated: [DATE]

RedToe Art is a marketplace connecting Buyers with independent Artists. Each Artist sells their own Artwork directly to Buyers, and this policy sets out the minimum return standard that applies to all purchases made through the Platform. An Artist may choose to offer a more generous return policy on their own listing — where they do, their stated policy applies in addition to the rights below.

1. What Can Be Returned

Returns are accepted where the Artwork:

  • Arrives damaged or faulty, or
  • Is not as described in the listing (e.g. significantly different medium, size, or condition than advertised)

We do not offer change-of-mind returns. Because each piece is an independent artwork, often unique or made to order, Buyers should review listing details, dimensions, and images carefully before purchasing.

This does not affect your statutory rights. Under the Australian Consumer Law (ACL), goods must be of acceptable quality, fit for purpose, and match their description — these guarantees apply regardless of any policy stated here or by an Artist, and cannot be excluded.

2. Return Window

Buyers must notify the Artist (or RedToe Art, if the Artist is unreachable) of a damaged, faulty, or not-as-described item within 14 days of delivery.

3. How to Request a Return

  1. Contact the Artist directly through the Platform’s messaging system, describing the issue and including photos where relevant (e.g. for damage or discrepancy claims).
  2. The Artist will assess the claim and arrange a resolution, which may include a replacement, repair, or refund.
  3. If you’re unable to reach the Artist or the issue isn’t resolved within a reasonable time, contact us at hi@holy.gallery and we will assist in facilitating a resolution between you and the Artist.

4. Return Shipping Costs

Who covers the cost of return shipping is negotiated between the Buyer and Artist on a case-by-case basis, taking into account the nature of the issue (e.g. an Artist is expected to cover return shipping where the fault is theirs, such as damage caused by inadequate packaging).

5. Refunds

Approved refunds are issued by the Artist directly to the Buyer via PayPal, since sale proceeds are paid directly to the Artist’s PayPal account rather than held by RedToe Art. Refunds are typically processed within 5 business days of the return being approved.

Where a Buyer has an unresolved dispute, they may also be eligible to raise a claim through PayPal’s Buyer Protection program, subject to PayPal’s own terms and eligibility criteria.

6. Contact

For help with a return, contact:

hi@holy.gallery